Frequently Asked Questions

Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

To review past orders you will need to log in to the EDVShop website. Once logged-in, you can access your order history by clicking ORDER HISTORY. If you do not see your order, it is possible your order was not processed. Please check your credit card statement to make sure you were not charged or contact The Icebox at customerservice@iceboxmail.com

Please contact support if you have a need for quantities greater than the available inventory or for additional customization to an existing product. Send an email to customerservice@iceboxmail.com and include details about your request and we'll be happy to help you with your order.

Once logged-in, you can click on the "My Account" link to view your account. From here, you can access your order history by clicking ORDER HISTORY. Order History has a summary of your past orders. If you need a full invoice for your expense report, please contact The Icebox at customerservice@iceboxmail.com. Please reference your sales order number and order date.

You may return merchandise within (30) days of receipt of your order. All returns and exchanges are subject to 20% restocking fee and you will be responsible for postage. Prior to returning your merchandise, please email EDVShop Support at customerservice@iceboxmail.com for a Return Merchandise Authorization Number (RMA). You will need your order number and reason for return. Once you have your RMA#, you send returns to EDVShop Support Attn: Returns Department, 3993 Tradeport Boulevard, Atlanta, Georgia, 30354. Upon receipt of the merchandise, a credit to your card less the 20% restocking fee will be issued. Please visit our TERMS AND CONDITIONS page to review the full EDVShop return policy.

Can't find what you're looking for? Please contact us at customerservice@iceboxmail.com and we will gladly help you your branded promotional product and apparel needs. When contacting us please share with us the nature of your project including intended recipient (i.e., employee, customer, prospect, etc.) purpose (i.e, recognition, business development, etc.) desired in-hands date, quantity and budget. These insights will help us curate the right branded solution for you.  

Yes. If you need to ship to a PO box, please select the Standard FedEx shipping method. All other deliveries will come via FedEx/UPS and must be delivered to a physical address.

Orders for products that are in-stock ship within 1 business day. Depending on the shipping method you select, your order will be delivered within 2 to 4 business days after it ships if shipped within the United States. Please contact us at  customerservice@iceboxmail.com if the delivery address is outside of the United States for a more accurate delivery timeframe. 

To deactivate your account, please contact customerservice@iceboxmail.com. Our Customer Service Team will delete your login credentials to the website and deactivate your credit card on file.

Yes. Please contact us via email or by phone at 404-665-2440.